Privacy Policy

1. Who we are

Upside Pest Control LLC ("Upside Pest Control," "we," "us," or "our") is a family-owned pest control company based in San Tan Valley, Arizona, serving San Tan Valley, Queen Creek, Gilbert, Chandler, Mesa, Tempe, Florence, Coolidge, and surrounding communities in the East Phoenix Valley.

This Privacy Policy explains what information we collect through upsidepest.com (the "Site"), how we use it, who we share it with, and the choices you have. It applies to the Site and to the phone, text, and email communications that follow from your use of it.

2. Information you give us

We collect the information you choose to submit through the forms on this Site. Depending on which form you use, that may include:

• Your name
• Your phone number
• Your email address
• The address of the property you want serviced, or your ZIP code
• The type of service you are interested in, such as residential or commercial pest control
• The pests you are seeing and how soon you need help
• Whether you are already a customer
• Any additional details you type into a message or notes field

You do not need to create an account to use this Site, and we do not ask for sensitive information such as Social Security numbers or government identification. Please do not send us that information through the Site.

3. Information collected automatically

Like most websites, our hosting and content-delivery providers automatically record standard technical information when you visit, such as your IP address, browser type and version, device type, the pages you view, and the date and time of your visit. This information helps us keep the Site secure, diagnose problems, and understand which pages are useful.

4. How we use your information

We use the information described above to:

• Respond to your quote request, question, or service inquiry
• Prepare an estimate and schedule an inspection or treatment
• Provide, perform, and follow up on pest control services
• Send you confirmations, scheduling updates, and other service-related messages
• Keep records of the work we have performed at your property
• Maintain the security and reliability of the Site
• Comply with applicable law and enforce our agreements

We do not sell your personal information, and we do not rent or trade it to third parties for their own marketing purposes.

5. Text messages and phone calls

When you submit a form on this Site, you are asking us to contact you about your inquiry, and we may call, text, or email you at the contact information you provided in order to respond and to schedule service.

Where a form includes a checkbox consenting to text messages, checking it means you agree to receive non-marketing text messages from Upside Pest Control LLC about service-related matters or in response to your inquiry. Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP, and you can reply HELP for assistance. Opting out of texts does not withdraw your request for service, and we may still reach you by phone or email.

Consent to receive text messages is not a condition of purchasing any service. We do not share mobile numbers or text-message consent with third parties for their own marketing.

6. Email communications

We use your email address to respond to inquiries, confirm appointments, send quotes, and provide service-related information. If we later send promotional email, every message will include a way to unsubscribe, and unsubscribing from promotional email will not stop the service-related messages you need in order to receive your scheduled service.

7. Cookies and similar technologies

Our Site uses a small number of cookies and similar technologies that are necessary for it to function, such as remembering your progress through a multi-step form.

We may also use analytics and advertising technologies, including services provided by companies such as Google and Meta, to understand how visitors find and use the Site and to measure the performance of our advertising. These technologies may set cookies or similar identifiers in your browser and may collect information about your visit, including the pages you view and the ads or links that brought you here.

Most browsers let you refuse or delete cookies through their settings. Blocking cookies may cause parts of the Site, including forms, to stop working correctly.

8. How we share information

We share personal information only in the following circumstances:

• Service providers. We use third-party companies to operate this Site, host our content, store and manage customer inquiries in our customer relationship management system, and deliver email and text messages on our behalf. These providers may process your information only to perform those services for us.
• Our team. Our technicians and office staff access your information as needed to prepare quotes, schedule visits, and perform service at your property.
• Legal reasons. We may disclose information if required by law, subpoena, or other legal process, or when we believe disclosure is reasonably necessary to protect our rights, your safety, or the safety of others, or to investigate fraud.
• Business transfers. If our business is sold, merged, or reorganized, customer information may transfer as part of that transaction.

9. How long we keep your information

We keep inquiry and customer records for as long as needed to respond to you, to provide and document the services you request, to honor service guarantees, and to meet our legal, tax, insurance, and accounting obligations. When we no longer need the information for those purposes, we delete it or render it unreadable.

10. Your choices and rights

You can:

• Ask us what personal information we hold about you
• Ask us to correct information that is inaccurate
• Ask us to delete information we no longer need in order to serve you or meet a legal obligation
• Opt out of text messages by replying STOP, or unsubscribe from promotional email using the link in the message
• Ask us to stop contacting you altogether

Depending on where you live, state privacy laws may give you additional rights over your personal information. To make any request, contact us using the details in the "Contact us" section below. We will verify your request before acting on it, and we will not discriminate against you for exercising these rights.

11. Security

We take reasonable measures to protect the information you send us, including transmitting this Site over an encrypted HTTPS connection and limiting access to customer records to people who need it to do their jobs. No website or method of transmitting information over the internet is completely secure, however, and we cannot guarantee absolute security.

12. Children's privacy

This Site is intended for adults arranging services for a home or business. It is not directed to children, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.

13. Links to other sites

Our Site may link to websites we do not operate. We are not responsible for the privacy practices or content of those sites, and this Privacy Policy does not apply to them. We encourage you to read the privacy policy of any site you visit.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page and post the updated policy here. Changes take effect when posted, so please review this page periodically.

15. Contact us

If you have questions about this Privacy Policy or about how we handle your information, contact us at office@upsidepest.com or (480) 932-1409, or write to Upside Pest Control LLC, 1443 East Vernoa Street, San Tan Valley, AZ 85140.